Organiser Agreement

Version 1.0 · effective September 2026 · Previous versions

These terms apply when you list an event, sell tickets, or stream on Unvamp. They sit alongside our Terms & Conditions; where the two conflict on an organiser matter, this agreement governs.

1. Your relationship with attendees

You contract directly with your attendees. Unvamp provides the platform, takes payment on your behalf, and remits your share; we are not the seller or promoter of your event and do not control its content, delivery or cancellation. You are responsible for the event happening as advertised.

2. Eligibility and verification

Before you can receive a payout you must complete identity verification, and business accounts must complete business verification. This is required by anti-money-laundering law and is not waivable. We may pause payouts where verification lapses, where a sanctions or PEP screening match requires review, or where we are legally required to do so.

3. Fees and payouts

Our fee is the percentage and fixed amount shown on your pricing plan at the time of sale, plus the payment processor’s fee. Fees are deducted before payout and itemised on every settlement statement. We give at least 30 days’ notice before a fee change, and a change never applies retroactively to tickets already sold.

Payouts settle on the schedule shown in your dashboard — currently T+2 for in-person events and T+5 for virtual, from the event end date. We may hold a payout, in whole or part, where there is a materially elevated risk of refunds or chargebacks, where the event is disputed, or where we are investigating a suspected breach. If we hold funds we tell you why and what would release them.

4. Refunds and chargebacks

If you cancel, materially reschedule, or materially change an event, attendees are entitled to a full refund including fees, and you are liable for the refunded amount. Where your balance is insufficient we may recover the shortfall from future payouts or by invoice.

Chargebacks on your sales are your liability, along with the processor’s chargeback fee. We will pass you the evidence we hold to help you contest one.

Nothing here overrides an attendee’s statutory rights under consumer law in their own market.

5. Tax

You are responsible for determining, charging and remitting the taxes due on your ticket sales, and for the accuracy of the tax settings you configure. Where we calculate tax automatically we do so on the information you provide. We issue the reporting our own obligations require, including 1099-K forms for qualifying US organisers, and provide the transaction data you need for your filings.

6. Your content and rights

You keep ownership of your event content. You grant Unvamp a non-exclusive, worldwide licence to host, reproduce, adapt for format and resolution, and display that content for the purpose of operating and promoting the platform and your event. The licence ends when you remove the content, except for copies retained in backups and where we must keep records.

You confirm you hold the rights to everything you publish or stream, including music and any third-party material.

7. Attendee data

You receive attendee names, email addresses and ticket types for your own events. You are an independent controller of that data. You must have your own privacy notice, use the data only for your event and for marketing where the attendee has consented, honour opt-outs, and keep it secure. You must not sell it or share it beyond your own suppliers acting on your instructions.

8. Data processing terms

Where Unvamp processes personal data on your behalf and on your instructions, these terms apply and satisfy Article 28 of the UK and EU GDPR:

• Subject matter and duration. Processing attendee data to operate ticketing, access control, streaming and communications for your events, for as long as your account is active.
• Nature and purpose. Collection, storage, retrieval, transmission and deletion for the purposes above.
• Data and data subjects. Identity and contact details, order and attendance records, and communication preferences, relating to your attendees.
• Instructions. We process only on your documented instructions, except where law requires otherwise, in which case we tell you unless prohibited.
• Confidentiality. Our personnel are bound by confidentiality obligations.
• Security. We maintain the technical and organisational measures described in our Privacy Policy, appropriate to the risk.
• Subprocessors. You give general authorisation for the providers listed at Subprocessors. We give at least 30 days’ notice of additions or replacements so you can object, and we remain liable for their performance.
• Data subject rights. We assist you in responding to access, correction, deletion, portability and objection requests, and provide self-service tools for the common cases.
• Breach, assessments and audit. We notify you without undue delay after becoming aware of a personal data breach affecting your data, assist with impact assessments and regulator consultations, and make available the information needed to demonstrate compliance.
• Deletion. On termination we delete or return your attendee data, except where law requires retention.

9. Standards

Your events, listings and streams must comply with our Community Guidelines. We may remove content, cancel an event, or suspend your account for a breach, and will tell you which standard applied and how to appeal.

10. Indemnity and liability

You indemnify Unvamp against third-party claims arising from your event, your content, your use of attendee data, or your breach of this agreement. Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our aggregate liability to you in any twelve-month period is limited to the fees we charged you in that period.

11. Term and termination

Either party may end this agreement on 30 days’ notice. We may suspend immediately where there is a legal requirement, a serious safety or fraud risk, or a serious breach. Ending the agreement does not release you from obligations to attendees who already hold tickets, or from refund and chargeback liability for events already sold.

12. Governing law

The law and courts that apply are those stated for your contracting entity in our Terms & Conditions. Nothing here removes a mandatory protection available to you under the law of your own country.